Miami Mermaid Bulk Billing Medical Centre

Services

Please find what services that we have available below. If you require something that is not listed, please ring our friendly staff to see if we can assist your enquiry further on 5655 5667

• ADD/ ADHD

• Aged care health plans

• Allergies

• Antenatal care

• Arthritis

• Asthma

• Childhood Immunisations

• Congestive heart failure plans

• Contraception

• Depression

• Diabetes plan

• ECG and Spirometry

• Fever Checks

• Flu Vaccinations

• Fracture and wound care

• Gastrointestinal problems

• Healthy lifestyle education

• Hypertension

• Immunisations

• Infections

 

• Healthy lifestyle education

• Irritable bowel syndrome

• Management of chronic diseases and

   conditions

• Mental Healthcare plan

• Maternity support

• Minor injuries

• Mole scan skin cancer checks & procedures

• Planning for pregnancy

• Physiotherapy

• Pre-employment medicals

• Psychology service

• Routine medical care

• School and sports physicals

• Sexual health checks

• Thyroid disorders

• Travel medicine

• Travel Vaccinations

• Weight management

• Wellness exams

• Work cover

 

Recent Work

Onsite Services Available

 

Registered Nurse

 

We have a

registered nurse on site

to assist with procedures:

 

 

  • Routine pap smear
  • Childhood immunisation
  • Influenza immunisation
  • Wound care
  • Ear syringing
  • Suturing
  • ECG and Spirometry
  • Blood Pressure monitoring

 

 

Pathology

 

Opening Hours

 

Monday till Friday

7am - 11am

(hours subject to change please see SNP website)

Ph:  07 5527 7222

Fax: 07 5527 7622

 

Web:

www.snp.com.au

 

 

 

 

 

Chemist

 

Opening Hours

 

Monday till Sunday

8am - 8pm

 

Ph:  07 5572 7727

Fax: 07 5526 5146

 

Email:

nobbybeach@chempro.com.au

 

Web:

www.chempro.com.au

After Hours and Emergencies

 

 

For all after hours Home Care please contact the

National Home Doctor Services on

Ph: 137425

In case of an emergency please call

000

or attend Robina or University Hospital emergency department

Bulk Billing

 

As a bulk billing practice, we offer bulk billing to all patients with a valid Medicare card for all Medicare eligible procedures.

 

This means no out of pocket costs for most general consultations.

Appointments and Waiting Times

Help us Help you

 

  • You are required to present your Medicare card to receive Medicare benefits at each appointment
  • We sometimes run a little late and understand this can be frustrating for you, but it is also stressful for our staff and Doctors.  Please be aware that appointments are scheduled 10-15 minutes apart and emergencies are given priority.  Check with reception if we appear to be running late
  • Interpreters are available if required
  • Extended appointment times are available upon request
  • Please inform reception if your appointment pertains to minor surgery, medicals, Workcover, pap screening or test results

 

Walk in Appointments

 

Walk in appointments will be accommodated where possible.

 

Please be aware that patients who arrive without an appointment may experience a delay,

unless in the case of an emergency.

 

Referrals

 

Doctors at this practice routinely handle common health problems.

 

When necessary, they may seek a Specialist opinion.

You can discuss this with your Doctor, including any potential out of pocket expenses.

Results

 

 Results are reviewed by the Doctors and acted upon in a timely manner, with your health in mind.

 

We will contact you if necessary, but it is recommended that an appointment be made to discuss the results.

 

Home Visits

 

Home visits are available for regular patients of this practice living within a 5 km radius and whose condition prevents

them from attending the practice at the discretion of their Doctor.

 

 

Interpreter Service

 

An interpreter can be arranged prior to your appointment.

 

Please notify reception if you require an interpreter at your consultation.

Telephone

 

To maintain confidentiality, we avoid telephone interruptions to Doctors.

The Nurse may be able to help you, or a message can be given to the Doctor and your call returned as soon as possible.

Urgent enquiries will be put through.

 

Please be aware that consultations will not be conducted over the telephone.

 

Recall and Reminder System

 

 As our practice is committed to preventive care, we may send you an occasional reminder regarding health services

appropriate to your care. This practice participates in the NST reminder system.

 If you wish to opt out of this please ask.

 

My Health record is a secure online summary of your health information.

 

Assisted Registration is available at this practice,  ask your doctor or receptionist at your next visit.

 

This practice can now upload a health summary from your records to your My Health Record.

 

For further information visit www.myhealthrecord.gov.au

 

Patient Privacy

 

 This practice protects your personal health information to ensure it is only available to authorised staff members

for the intended purposes and to comply with the Privacy Act.

 

 To obtain a copy of our Privacy Policy please click on the box below.

 

 

 

 

 

 

 Your medical records are private and confidential, and only available to authorized members of staff.  If you wish to obtain

a copy please ask.

 

All information at Miami Mermaid Bulk billing Medical Centre is managed in accordance

with the National Privacy Principles of the Privacy Act.

Click here for our

Privacy Policy

Feedback and Complaints

 

 If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate

hearing about them and will take them seriously.

 

Please:

 

       Phone: 07 5655 5667

  Email: admin@miamimermaidmedical.com.au

            Use the suggestion box at our Practice

 

             Matters which are unable to be resolved within the practice may be referred to:

 

             Office of the Health Ombudsman

            133646 (133OHO)

             complaints@oho.qld.gov.au

             PO BOX 13281

             George Street Brisbane 4003

 

Click here for our

Privacy Policy

Miami Mermaid Bulk Billing Medical Centre I ABN (87 719 901 524) I 6-8 2211 Gold Coast Hwy Mermaid Beach 4218 QLD

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