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COVID 19 Update
Mask required on entry as per Government directives and our practice ‘Condition Of Entry’.
Please note even with an exemption we are not obligated to see you so please avoid disappointment and book a Telehealth instead.
Your GP can let you know how to proceed. Thank you for your understanding.
It is our practice policy that we do not provide mask exemptions.
We have an obligation to do what is best for your health, and that of our community,
and we believe that masks are an essential tool in preventing the spread of Covid.
If you feel unable to wear a mask in an area where you cannot social distance, we advise you to rethink your need to be in that space.
Feeling unwell on the day of your appointment?
If you, or someone with you has the following symptoms you must not enter our practice:
Temperature, Sore or blocked ears, Sore throat, Sniffle, Cough A recent negative Covid test Gastro (Nausea, Vomiting, Diarrhoea)
Even if you think it’s asthma or a possible allergy
If you had a face to face appointment please ring and change it to Telehealth and stay home.
If you need a physical examination you may be directed to attend a respiratory clinic which is set up to see possibly unwell people.
You can also book directly with them by phone or HotDoc.
If unsure, ring us on 075655 5667 before leaving home so we can tell you what to do.
Christine Avenue Bulk Billing Medical Centre
Services
Childhood Immunisations
Fracture and Wound Care
Healthy Lifestyle Education
ADD/ADHD
Maternity Support
Please find what services that we have available below. If you require something that is not listed, please ring our friendly staff to see if we can assist your enquiry further on 5655 5667
? ADD/ ADHD
? Aged care health plans
? Allergies
? Antenatal care
? Arthritis
? Asthma
? Childhood Immunisations
? Congestive heart failure plans
? Contraception
? Depression
? Diabetes plan
? ECG and Spirometry
? Fever Checks
? Flu Vaccinations
? Fracture and wound care
? Gastrointestinal problems
? Healthy lifestyle education
? Hypertension
? Immunisations
? Infections
? Healthy lifestyle education
? Irritable bowel syndrome
? Management of chronic diseases and
conditions
? Mental Healthcare plan
? Maternity support
? Minor injuries
? Mole scan skin cancer checks & procedures
? Planning for pregnancy
? Physiotherapy
? Pre-employment medicals
? Psychology service
? Routine medical care
? School and sports physicals
? Sexual health checks
? Thyroid disorders
? Travel medicine
? Travel Vaccinations
? Weight management
? Wellness exams
? Work cover
Recent Work
Onsite Services Available
Registered Nurse
We have a
registered nurse on site
to assist with procedures:
- Routine pap smear
- Childhood immunisation
- Influenza immunisation
- Wound care
- Ear syringing
- Suturing
- ECG and Spirometry
- Blood Pressure monitoring
Onsite Pathlogy
Hours
Monday to Friday 7.30am till 3.30pm
Saturday and Sunday 9am till 1pm
Web:
Onsite Chemist Warehouse Varsity Lakes
Opening Hours
Monday to Friday 7am till 9pm
Weekends 8am till 6pm
Ph: 07 5520 2800
Fax: 07 5526 5146
Web:
After Hours and Emergencies
In case of an emergency please call
or attend Robina or University Hospital emergency department
Bulk Billing
As a bulk billing practice, we offer bulk billing to all patients with a valid Medicare card for all Medicare eligible procedures.
This means no out of pocket costs for most general consultations.
Appointments and Waiting Times
Help us Help you
- You are required to present your Medicare card to receive Medicare benefits at each appointment
- We sometimes run a little late and understand this can be frustrating for you, but it is also stressful for our staff and Doctors. Please be aware that appointments are scheduled 10-15 minutes apart and emergencies are given priority. Check with reception if we appear to be running late
- Interpreters are available if required
- Extended appointment times are available upon request
- Please inform reception if your appointment pertains to minor surgery, medicals, Workcover, pap screening or test results
Walk in Appointments
Walk in appointments will be accommodated where possible.
Please be aware that patients who arrive without an appointment may experience a delay,
unless in the case of an emergency.
Referrals
Doctors at this practice routinely handle common health problems.
When necessary, they may seek a Specialist opinion.
You can discuss this with your Doctor, including any potential out of pocket expenses.
Results
Results are reviewed by the Doctors and acted upon in a timely manner, with your health in mind.
We will contact you if necessary, but it is recommended that an appointment be made to discuss the results.
Home Visits
Home visits are available for regular patients of this practice living within a 5 km radius and whose condition prevents
them from attending the practice at the discretion of their Doctor.
Interpreter Service
An interpreter can be arranged prior to your appointment.
Please notify reception if you require an interpreter at your consultation.
Telephone
To maintain confidentiality, we avoid telephone interruptions to Doctors.
The Nurse may be able to help you, or a message can be given to the Doctor and your call returned as soon as possible.
Urgent enquiries will be put through.
Please be aware that consultations will not be conducted over the telephone.
Recall and Reminder System
As our practice is committed to preventive care, we may send you an occasional reminder regarding health services
appropriate to your care. This practice participates in the NST reminder system.
If you wish to opt out of this please ask.
My Health record is a secure online summary of your health information.
Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.
This practice can now upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
Patient Privacy
for the intended purposes and to comply with the Privacy Act.
To obtain a copy of our Privacy Policy please click on the box below.
Your medical records are private and confidential, and only available to authorized members of staff. If you wish to obtain
a copy please ask.
All information at Christine Avenue Bulk Billing Medical Centre is managed in accordance
with the National Privacy Principles of the Privacy Act.
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Privacy Policy
Feedback and Complaints
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate
hearing about them and will take them seriously.
Please:
Phone: 07 5655 5667
Email: admin@christineavemedical.com.au
Use the suggestion box at our Practice
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
133646 (133OHO)
complaints@oho.qld.gov.au
PO BOX 13281
George Street Brisbane 4003
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Christine Avenue Bulk Billing Medical Centre I ABN (87 719 901 524) I 221 Christine Ave Varsity Lakes QLD 4227
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