Please find what services that we have available below. If you require something that is not listed, please ring our friendly staff to see if we can assist your enquiry further on 5655 5667

Bulk Billing

As a bulk billing practice, we offer bulk billing to all patients with a valid Medicare card for all Medicare eligible procedures.

This means no out of pocket costs for most general consultations.

Appointments and Waiting Times

Help us Help you

• You are required to present your Medicare card to receive Medicare benefits at each appointment
• We sometimes run a little late and understand this can be frustrating for you, but it is also stressful for our staff and Doctors.  Please be aware that appointments are scheduled 10-15 minutes apart and emergencies are given priority.  Check with reception if we appear to be running late
• Interpreters are available if required
• Extended appointment times are available upon request
• Please inform reception if your appointment pertains to minor surgery, medicals, Workcover, pap screening or test results

Walk in Appointments

Walk in appointments will be accommodated where possible.

Please be aware that patients who arrive without an appointment may experience a delay,

unless in the case of an emergency.

Referrals

Doctors at this practice routinely handle common health problems.

When necessary, they may seek a Specialist opinion.

You can discuss this with your Doctor, including any potential out of pocket expenses.

Results

 Results are reviewed by the Doctors and acted upon in a timely manner, with your health in mind.

We will contact you if necessary, but it is recommended that an appointment be made to discuss the results.

Home Visits

Home visits are available for regular patients of this practice living within a 5 km radius and whose condition prevents

them from attending the practice at the discretion of their Doctor.

Interpreter Service

An interpreter can be arranged prior to your appointment.

Please notify reception if you require an interpreter at your consultation.

Telephone

To maintain confidentiality, we avoid telephone interruptions to Doctors.

The Nurse may be able to help you, or a message can be given to the Doctor and your call returned as soon as possible.

Urgent enquiries will be put through.

Please be aware that consultations will not be conducted over the telephone.

Recall and Reminder System

 As our practice is committed to preventive care, we may send you an occasional reminder regarding health services

appropriate to your care. This practice participates in the NST reminder system.

 If you wish to opt out of this please ask.

Feedback and Complaints

 If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate

hearing about them and will take them seriously.

Please:

       Phone: 07 5655 5667

  Email: admin@miamimermaidmedical.com.au

            Use the suggestion box at our Practice

             Matters which are unable to be resolved within the practice may be referred to:

             Office of the Health Ombudsman

            133646 (133OHO)

             complaints@oho.qld.gov.au

             PO BOX 13281

             George Street Brisbane 4003